Transparency First

We believe that open and honest conversation is only possible in a space where you feel completely safe. This safety is built on trust, and trust is impossible without privacy. That's why protecting your privacy and being transparent about our practices are the core principles guiding how we build Elomia.

We've designed our policies to be clear and accessible to everyone. As always, we welcome your questions and suggestions. You can reach us by email at support@elomia.com or by phone at (302) 244-7193.

— Team Elomia

Terms of Use

Your rights and responsibilities when using our services.

Frequently Asked Questions

Is Elomia a medical device?

No, Elomia is not a medical device and does not provide diagnoses or treatment recommendations.

Although some studies suggest the app may have a positive effect on certain symptoms, Elomia is designed as a wellness support tool and should not be considered a substitute for professional treatment.

Can Elomia replace a therapist?

Elomia is a self-help tool. While it can teach you coping strategies and provide educational information, it cannot diagnose, treat, or cure any health conditions. For this reason, it cannot replace a therapist.

The app is designed for people who may not have access to professional services due to cost or stigma. For them, it can serve as a safer alternative to apps like ChatGPT. It can also be a great first step if you're curious about therapy but aren't ready to commit, or if you're unsure whether you need it.

If you're choosing between Elomia and professional care, we strongly encourage you to choose professional care.

If you want to use Elomia alongside professional treatment, check with your therapist or doctor first to make sure it won't interfere with your progress.

Can I use Elomia in an emergency or crisis situation?

No, Elomia is not designed for emergency or crisis situations and should never be used as a substitute for immediate help.

If you're experiencing a mental health crisis, having thoughts of self-harm or suicide, or facing any other urgent situation, please reach out to emergency services or a crisis hotline. Elomia cannot provide the immediate, specialized support you need in these moments.

What technologies power Elomia?

Under the hood, our system uses open-access models, models we've built internally, and models developed by OpenAI and Anthropic. Most of the models we use have been fine-tuned on specialized datasets created by our clinical team to improve their reliability.

What data do you collect and why?

We follow minimal data collection principles and only collect and store what's necessary to provide you with the service. For more details, please refer to our Privacy Policy.

How is my data protected?

Our data protection is designed to meet SOC 2, GDPR, and HIPAA standards.

We use Google Cloud infrastructure in the United States. For additional security, we work with an external security firm to guide and oversee our practices.

Is my data encrypted?

Yes, all data is encrypted both in transit and at rest.

Will you sell my data or use it for advertising?

Never.

Will you report me based on what I share with Elomia?

No, we have no mandatory reporting obligations and don't report users to authorities based on the content of their conversations.

If you choose to have your subscription provided by a third party (such as a therapist or psychiatrist) and they require us to share data to better support you in your regular therapy sessions, we'll always get your explicit consent first. You can also opt out at any time.

Can I delete my data?

Yes, you can delete your data at any time. You can either use the Settings section within the app or email us at support@elomia.com.